GENERAL TERMS AND CONDITIONS
for the PRO-RATION e-shop

1. Introductory Provisions

1.1. These General Terms and Conditions (the “Conditions”) of Adventure Menu s.r.o., with its registered office at Koubkova 399/10, 120 00 Prague 2, ID No. 01632523, registered in the Commercial Register under File No. C 208491 maintained by the Municipal Court in Prague, e-mail hello@adventuremenu.com, telephone number +420 792 760 609, and the address of the establishment for returning goods Sokolská 545, 541 01 Trutnov, Czech Republic (the “Seller” or “We”), govern, in accordance with § 1751 (1) of Act No. 89/2012 Coll., Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of you, as the buyer, and us, as the seller, arising in connection with or on the basis of a purchase contract (the “Contract”) concluded via the E-shop on the website www.pro-ration.com (the “E-shop”).

1.2. All information regarding the processing of your personal data is contained in the Personal Data Processing Policy available on our website.

1.3. The provisions of these Conditions form an integral part of the Contract. The Contract and the Conditions are drawn up in the Czech language (or translated for international purposes). We may amend or supplement the wording of the Conditions. This does not affect the rights and obligations arising during the period of validity of the previous wording of the Conditions.

2. User Account

2.1. Based on registration in the E-shop, you can access your user account. You may order Goods from your account.

2.2. When registering and ordering, you are obliged to provide all data correctly and truthfully. You are obliged to update the data in the account upon any change.

2.3. Access to the account is secured by a username and password. You are obliged to maintain confidentiality regarding this information.

3. Order and Conclusion of Contract

3.1. The presentation of the Goods on the E-shop is of an informative nature.

3.2. To order Goods, fill out the order form and send the order by clicking on the button with the text “Order with obligation to pay” (or a similar button expressing the obligation to pay). At this moment, the conditions of the Contract are created.

3.3. The Contract is concluded at the moment when we deliver a confirmation of receipt of the order to your e-mail.

3.4. In the event of an obvious technical error in the price of the Goods, we are not obliged to deliver the Goods at this erroneous price.

4. Price and Payment Conditions

4.1. You may pay the price of the Goods and any costs associated with delivery in the following ways:

• Cashless by transfer to our bank account No. 279351667/0300, maintained with Československá obchodní banka;
• Cashless by payment card online;
• Cash on Delivery (COD) upon receipt of the Goods.

4.2. The total price is payable within 5 days of the conclusion of the Contract (for bank transfer payment) or upon receipt of the Goods (COD).

5. Delivery of Goods

5.1. We will deliver the Goods to you in the manner of your choice (e.g., PPL, Zásilkovna, Czech Post) to the address or to the pick-up point specified by you.

5.2. The delivery time of the Goods always depends on their availability and on the chosen method of transport and payment. The estimated delivery time is stated in the product detail. Unless stated otherwise, the delivery time is usually within 30 days of the conclusion of the Contract.

5.3. Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the packaging. In the event of defects, report this immediately to the carrier.

6. Withdrawal from the Contract

6.1. The consumer has the right to withdraw from the Contract without giving a reason within a period of 14 days from the day of receipt of the Goods.

6.2. You must send the withdrawal to our e-mail address or the address of the establishment: Adventure Menu s.r.o., Sokolská 545, 541 01 Trutnov, Czech Republic.

6.3. You must return the Goods to us within 14 days of withdrawal to the above-mentioned address. You bear the costs of returning the Goods.

6.4. We will return the funds to you within 14 days of withdrawal from the Contract, but not earlier than when you return the Goods to us or prove their dispatch.

6.5. Impossibility of withdrawal: The consumer cannot withdraw from the Contract in cases specified in § 1837 of the Civil Code. Given the nature of the assortment sold by us, it is not possible to withdraw from the Contract:

• for the supply of goods liable to rapid deterioration (e.g., food with a short shelf life);
• for the supply of sealed goods which the consumer has unsealed after delivery and which are not suitable for return due to hygienic reasons (e.g., opened food packaging, opened packaging of bars and other snacks or food supplements).

7. Rights from Defective Performance (Complaints)

7.1. We are responsible for ensuring that the Goods have no defects upon receipt. In particular, we are responsible for ensuring that the Goods have the agreed quality, are complete, and comply with legal regulations.

7.2. You may complain about a defect within 2 years of receipt of the Goods. For Goods with a marked use-by date (shelf life), the warranty lasts until that date.

7.3. Lodge a complaint at Adventure Menu s.r.o., Sokolská 545, 541 01 Trutnov, Czech Republic or by e-mail. We recommend using our complaint form.

7.4. The deadline for settling a complaint is 30 days, unless we agree otherwise.

8. Final Provisions

8.1. Relationships not regulated by these Conditions are governed by the laws of the Czech Republic.

8.2. Any disputes between the Seller and the Buyer may also be settled out of court. The authority for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (www.coi.cz).

These Conditions take effect on February 18, 2026.